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Support >> Uploading or Emailing Images/Videos

What is uploading
File formats supported and limits
Using Easy Upload
Using Mega Upload
Using FTP Upload
Send images by email
Automatic Image Descriptions
Which is the best browser to use
Sending in a CD or DVD for us to upload
How to get photos and videos from your computer or phone into an album: pick an upload style that fits your batch size, check supported formats, and use a few habits that keep transfers reliable. After upload, photos and videos are shown right-side up using orientation from EXIF (typical for JPEG and many camera files) or comparable embedded metadata for video—matching how each shot was taken—in thumbnails, enlarged view, and slideshow, for both Standard and Enhanced layouts.

What is uploading

Uploading means transferring files from your computer to an ImageEvent album. Files should be in a supported format (for example, JPEG/JPG). You can also send files to your account by email.

If you use a digital camera or camcorder, first transfer files to your local drive. If you scan printed photos, save those files locally before uploading.

Before you start uploading your images, you must first create an album.

No software download is required for standard uploads. Upload directly in your browser using Easy Upload, Mega Upload, or FTP Upload.

Easy Upload and Mega Upload can upload much faster than before: the server uses a background queue for processing (building thumbnails and other image sizes). That work no longer blocks the uploader, so the next file in your batch can start uploading without waiting for the previous file’s processing to finish.


File formats supported and limits

ImageEvent supports file types. More types are always being added.
Supported file types
Images JPEG, PNG, GIF, HEIC, WebP, TIFF, BMP, SVG, PSD - plus many more
JPEG/JPE/JPG, GIF, PNG, TIF/TIFF, HEIC/HEIF, WEBP, ART, AVS, BMP, CGM, DCM, DCX, DIB, DPX, FAX, FIG, GPLT, ICO, JNG, MAT, MONO, MTV, OTB, P7, PALM, PCD, PCDS, PCL, PCX, PGM, PICON, PICT, PIX, PNM, PSD, PWP, RLA, RLE, SCT, SFW, SGI, SVG, TGA, WBMP, WPG, XBM
RAW Canon, Nikon, Sony, Fuji, Panasonic, DNG, and other camera RAW
Canon (CRW, CR2, CR3), Nikon (NEF), Minolta (MRW), Olympus (ORF), FujiFilm (RAF), Sony (ARW, SRF), Panasonic (RW2), Pentax (PEF), Leica (RAW, DNG), Digital Negative (DNG), other RAW file formats
Video MP4, WebM, MOV, AVI, WMV, MKV, M4V, MPEG - and more
Microsoft Media (AVI, WMV, WM, ASF), Real Video (RM, RAM), Apple QuickTime (MOV, QT), MPEG-1 / MPEG-2 / MPEG-4 (MPG, MPEG, MPE, M1V, MP1, MPEG2, M2V, MP2, MPEG4, M4V), 3GP (3GPP, 3GP, 3GPP2, 3G2), DivX (DVX, DIV, DIVX), AVCHD (MTS, M2TS, M2T), Matroska (MKV), WebM, MOD, TOD
Office Formats Word, Excel, PowerPoint, PDF, HTML, OpenDocument, and more
Word (DOC, DOCX, DOT), Excel (XLS, XLSX, XLT), PowerPoint / Slide Shows (PPT, PPTX, PPS, PPSX, POT), Portable Document Format (PDF), Rich Text Format (RTF), Open Office (ODT, ODS, ODP), Lotus Spreadsheet (123, WK1, WK2), Novell WordPerfect (WP, WPD), HTML
Use JPEG whenever possible for best compatibility and predictable browser rendering.
We recommend you convert images to JPEG if they do not display correctly in the browser.

Only Premium members may upload Videos, RAW files and Office formats. For video, videos are encoded to streaming files (H.264 MPEG4) in multiple bitrates which include HD. Using bandwidth detection, the highest bitrate file is selected. For Office Formats, the registered application must be installed or may be viewed as PDF using Adobe Acrobat Reader. For Other Formats, Adobe Acrobat Reader must be installed to view PDF. Macromedia Flash Player must be installed to view flash (SWF), and Adobe Photoshop must be installed to view PSD. Each video counts as 1 image

Upload limits and guidance:
  • Easy Upload: up to 50 files per submission
  • Mega Upload: designed for larger batches
  • FTP Upload: best for high-volume transfers and folder workflows
  • Individual file size: 5MB (Trial), 20MB (Premium), with higher limits available through advanced package options
For best reliability on large transfers, upload in smaller batches when your network is unstable.


Using Easy Upload

In-browser upload with per-file progress. Use multi-select in the file dialog.

Open uploader

Open the album -> Easy Upload.

Add files

Browse (Ctrl/Shift on desktop) to add files.

Go

Start Upload; keep the tab open. Refresh if status stalls.

Tips

  • Close heavy apps before big batches.
  • Multi-file uploads stay fast because image processing runs in a background queue and does not pause each upload for that work.
  • Don’t close the browser mid-upload.
  • Upload control width is chosen from your viewport so it fits phones and tablets; after rotating the device, refresh if the layout looks off.
  • Enhanced album layout makes browsing and uploading from phones and tablets easier; see Album page & viewer → Enhanced layout.

Using Mega Upload

In-browser upload for large batches, with per-file progress. Use multi-select in the file dialog or drag files into the upload area.

To use Mega Upload, create your album and then click Mega Upload. It uses the same in-browser uploader as Easy Upload, with no Java applet.
  1. Add files. Click Browse (Ctrl/Shift on desktop for multi-select) or drag files into the upload area. Use Add more files / Remove all files as needed.
  2. Start Upload. Click Start Upload when ready; keep the tab open. Click Refresh if status stops updating.

Tips: do not close the browser mid-upload. For very large batches, closing other heavy apps can help reliability.

Mega Upload matches Easy Upload here: processing runs in a background queue, so the next file can upload without waiting for the server to finish thumbnails and other sizes for the previous file.


Using FTP Upload

Use any FTP client to move files or entire folders- ideal for very large libraries.

To use FTP Upload, create your album and then click on "FTP Upload". Choose FTP Option:
  • Using Internet Explorer. This is the easiest way. With Internet Explorer, you will need to open FTP in Folder view. Do the following 3 Steps:
    1. After creating album, click link button in FTP Upload, or type ftp://ftp.imageevent.com in your browser to log in with your username and password.
    2. You may be asked to enter your username and password to log in.
    3. Open up Windows Explorer as the directions ask. Normally you will need to click on Tools > Open FTP in Windows Explorer.
    4. Drag and drop or use copy and paste command the images into the window.
  • Using FTP Client. You may transfer files using any FTP client software. Please provide the following information to your program:
    • FTP Host Address: ftp.imageevent.com
    • FTP site User Name: <Enter your ImageEvent User Name>
    • FTP site Password: <Enter your ImageEvent Password>
    Log in to your FTP Account at ImageEvent. Once logged in, change to album folder. Select Images and then Transfer Upload.

    FTP Client Software. Download client software for your operating system if you need it.
      Windows:
    • FileZilla. Download it here
    • CuteFtp. Download it here
    • WS_FTP. Download it here
      Macintosh:
    • FileZilla. Download it here
    • Fetch. Download it here
    • Transmit. Download it here
Notes: DSL / Firewall Users: If you are using DSL / Cable Modem / Home Networking, please enable Passive FTP for ftp to work. To enable it for Internet Explorer go to: Tools -> Internet Options -> Advanced. Check "Use Passive FTP (for firewall and DSL compatibility)". Restart Internet Explorer (Better if you reboot your machine). If using an FTP Client, make sure PASV is checked under firewall settings.


Send images by email

You may choose to send your images by email as attachments.
  1. Address a new email to photos@imageevent.com
  2. Select "Attach File" command on your email program and then attach the photos saved on your computer. Email all types of images including a ZIP files of images.
  3. Click "Send" and wait a couple of minutes.
  4. You will receive a confirmation email once they are processed.
  5. Log in to your account, and click on your "Inbox" album to view the images.
Your inbox album is a personal album we generate if it does not exist. All photos that are attached by email appear in this album. You may move your images to a new album or edit this album to change the level of privacy-- this way you can share with friends and family!

Due to security reasons, you may only send from the email that appears in your account. If you want to email from a different address than the one you used to create your account, you must go to your Account Settings and update your email address. Once you finish emailing, go back to your Account Settings and change it back.



Automatic Image Descriptions

Image Descriptions can be automaticaly generated from the EXIF Image Description. If your software program that you use to organize photo on your PC has support for EXIF Image Description, descriptions can be automatically added to ImageEvent. For instance with Adobe Photoshop(R) Album when you edit the caption, the caption will appear in the description at ImageEvent.


Which is the best browser to use

ImageEvent works best with all browsers. It is supported among all platforms

AOL Users: It is best to use an external browser rather than the built-in browser. Please use AOL version 6.0 or higher.


Sending in a CD or DVD for us to upload

You may send in a CD or DVD of your images for us to upload. We'l upload it to your account for free
Please click
here for details